Customer Service in Mandarin

 

Objectives 

After the course, participants will be able to: 

ü      Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)

ü      Communicate effectively to provide good customer service

ü      Adopt a positive attitude towards handling customers, willing to go the extra mile for customers

ü      Exceed customers’ expectations/ needs instead of merely meeting their needs

ü      Practice service recovery effectively

ü      Apply the “No Wrong Door” Policy in their customer interactions

ü      Handle Difficult/ Angry customers or Customers’ Complaints

ü      Portray a professional image whether in speech or dressing

 

Course Outline

 1. Obtaining the proper mindset for Customer Service

2. Using appropriate words and actions

3. Apply empathetic listening skills

4. Taking Steps to handle difficult customers and unexpected situations

5. Projecting a polite and professional image

 

Start Date	Duration	Time	Course Fees
Wednesday & Thursday  10 & 11 March 2010	2 sessions	9am –5.30pm	Course Payment $299.60 NETT

 

 

 

 

 

 

 

 

Title of Certificate to be Awarded

Bedok Commercial School certificate of attendance will be provided to all participants who meet the minimum course attendance of 75%.

Venue

Bedok Commercial School is conveniently located 2 minutes’ walk from Bedok MRT Station and Bedok Bus Interchange.

 

 

Schedules and Fees